Curbside Pickup

Order by phone or select Curbside Pickup at online checkout. When you arrive, call 605-343-8722 and we’ll bring your order out to your car.

Curbside hours: Monday–Saturday, 10 a.m.–5 p.m.

Local Delivery

We offer free local delivery on full-price, in-stock purchases of $85 or more to homes and workplaces in eligible Rapid City ZIP codes. Orders under $85 have a $10 flat delivery fee. Select Local Delivery at online checkout.

For deliveries to Box Elder, Ellsworth, Sturgis, or Spearfish, call 605-343-8722 to ask about arrangements. Other delivery exclusions may apply.

Shipping

We ship eligible online orders to residential addresses in the lower 48 states. Product restrictions may apply. Alaska, Hawaii, international, business, and APO/FPO addresses are excluded. If you use a PO Box, please include your street address in the order comments.

When a free-shipping offer is available, it applies to qualifying full-price purchases and can’t be combined with other offers or discounts.

• Check your shipping address before placing your order. We’re unable to change it after purchase.

• In-stock orders typically ship within 24 hours. Depending on the warehouse schedule, processing can take 3–5 business days. Custom orders and items shipped directly from a vendor may take longer.

• Watch for your tracking email. If your order ships in multiple packages, they may arrive on different days.

• Need your order by a specific date? Call 605-343-8722 before ordering so we can check availability and review shipping options with you.

• Package returned to sender? If an incomplete or incorrect address causes your package to be returned, we charge the actual cost to reship it. We cover that cost if the address error was ours.

Complimentary Gift Wrap

Sending a gift? Select Gift Wrap at checkout for complimentary wrapping on your online purchase. You can also include a free gift message.

Order Changes, Cancellations & Availability

If you need to change or cancel an order, call 605-343-8722 as soon as possible. Once an order ships, we’re unable to change or cancel it.

If an item you ordered turns out to be out of stock, we’ll contact you by email and phone with an estimated arrival date and any available substitutions.

We may cancel orders if we suspect fraud or unauthorized resale, or if we’re unable to verify payment, billing, or shipping information. If we need more information, we’ll contact you with a response deadline. The order may be canceled if we don’t hear back by then.

Damaged, Tampered-With, or Missing Packages

If your package arrives damaged or appears to have been opened in transit, please keep the packaging, take photos, and call 605-343-8722. We can help you identify the carrier and the next steps for reporting the issue.

If tracking shows your package was delivered and you can’t find it, contact the carrier to confirm where it was left. Kicks & Giggles does not cover theft after the carrier confirms delivery. If you’d like to purchase shipping insurance, contact us before your order ships for a carrier quote.

Returns & Store Credit

• Full-price items are eligible for return for store credit within 14 days of purchase. Items must be new and unused, with original tags and packaging. Please include a copy of your receipt.

• Returns without a receipt are subject to a 15% restocking fee.

• Discounted and clearance items are final sale.

• Return shipping is the purchaser’s responsibility.

• Suspect a product defect? Contact us and we’ll work with the vendor to help.

• Received the wrong item? If we made a mistake, we’ll correct it as quickly as possible at our expense.

We process returns within three business days of receiving them and email you when your return has been processed.

Return mailing address
Kicks & Giggles
329 Main Street, Suite 3
Rapid City, SD 57701

Holiday Closures

Our shop is closed on New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. We’ll process orders and respond to calls and emails on the next business day. Severe weather or other circumstances may occasionally affect store hours.